Privacy Policy

Effective Date: 23/07/2026

Privacy Policy for Hetty Moon

At Hetty Moon, your privacy is important. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or contact us.

Information We Collect

We may collect the following personal information:

• Name

• Address

• Telephone number

• Email address

• Date of birth (where relevant)

• Emergency contact details

• Health and wellbeing information you choose to share during consultations

• Appointment history

• Payment information (processed securely through our payment providers)

How We Use Your Information

We use your information to:

• Provide holistic therapy services safely and effectively

• Schedule and manage appointments

• Communicate with you regarding your appointments and treatments

• Maintain accurate client records

• Process payments

• Meet legal, insurance, and professional obligations

• Improve our services

We only collect information that is necessary to provide our services.

Health Information

As a holistic therapy provider, we may collect information about your health and wellbeing. This information is considered sensitive personal data and is treated with the highest level of confidentiality. It is only used to ensure treatments are appropriate and safe.

Lawful Basis for Processing

Where UK GDPR applies, we process your personal data under one or more of the following lawful bases:

• Performance of a contract (to provide therapy services)

• Compliance with legal obligations

• Legitimate interests in running our business

• Your consent where required, particularly for marketing communications and, where applicable, the processing of certain health information

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary:

• With trusted service providers who support our business (such as secure booking or payment systems)

• Where required by law

• If necessary to protect your vital interests or those of another person

• With your explicit consent

Any third parties handling your information are expected to keep it secure and confidential.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Client records are stored securely, whether electronically or in paper format.

How Long We Keep Your Information

We retain client records only for as long as necessary to provide our services, comply with legal and insurance requirements, and meet professional record-keeping obligations. After this period, records are securely deleted or destroyed.

Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Restrict or object to certain processing

• Request a copy of your data

• Withdraw consent where processing is based on consent

• Lodge a complaint with your local data protection authority

Cookies and Website

If our website uses cookies, they help improve your browsing experience and website functionality. You can manage cookie preferences through your browser settings.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Hetty Moon
Email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or on request.