Terms & Conditions

Effective Date: 23/07/2026

Terms & Conditions for Hetty Moon

Thank you for choosing Hetty Moon. These Terms & Conditions outline the agreement between you ("the Client") and Hetty Moon ("the Practitioner", "we", "our", or "us"). By booking an appointment or attending any therapy session or support group, you agree to these Terms & Conditions.

1. Our Services

We provide holistic therapy services and facilitate women's support groups designed to promote wellbeing, personal growth, relaxation, and emotional support.

Our services are complementary and are not intended to replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

2. Client Responsibilities

Clients agree to:

• Provide accurate and honest information regarding their health and wellbeing.

• Inform the practitioner of any medical conditions, injuries, allergies, pregnancy, medications, or changes in health before each session.

• Take responsibility for their own health decisions.

• Seek advice from a GP or other healthcare professional where appropriate.

3. Medical Disclaimer

Holistic therapies are complementary therapies and should not be considered a substitute for professional medical care.

We do not diagnose medical conditions, prescribe medication, or guarantee specific outcomes from treatments or support sessions.

If you have concerns about your physical or mental health, you should consult an appropriate healthcare professional.

4. Appointments

Appointments must be booked in advance.

Please arrive on time. Late arrival may result in a shortened session while the full appointment fee remains payable.

5. Cancellations and Missed Appointments

We kindly ask for at least 24–48 hours' notice if you need to cancel or reschedule an appointment.

Where insufficient notice is given:

• A cancellation fee of up to 100% of the session fee may apply.

• Missed appointments ("no-shows") are non-refundable.

We reserve the right to cancel or rearrange appointments in exceptional circumstances.

6. Payment

Payment is due:

• At the time of booking; or

• Immediately following the session, unless otherwise agreed.

Accepted payment methods include:

• Cash

• Bank transfer

• Card payment

7. Refund Policy

Therapy sessions that have taken place are non-refundable.

Refunds for workshops, courses, or support groups will be considered according to the cancellation policy stated at the time of booking.

8. Women's Support Group

The women's support group provides a safe, welcoming, and confidential environment for participants to share experiences and receive peer support.

Participation is voluntary.

The facilitator guides discussion but does not provide counselling, psychotherapy, crisis intervention, or medical treatment unless separately qualified and contracted to do so.

The group is intended for support rather than therapy.

9. Group Confidentiality

All participants agree to:

• Respect the privacy of other members.

• Keep personal information shared during sessions confidential.

• Refrain from sharing another participant's story outside the group without their explicit permission.

While every participant is expected to maintain confidentiality, confidentiality cannot be absolutely guaranteed in a group setting.

10. Respectful Behaviour

Everyone attending sessions or groups is expected to:

• Treat others with kindness and respect.

• Avoid abusive, discriminatory, intimidating, or disruptive behaviour.

• Respect differing views and experiences.

We reserve the right to ask any participant to leave if their behaviour compromises the safety or wellbeing of others.

11. Safeguarding

If we believe there is a serious risk of harm to yourself or another person, or if disclosure is required by law, confidentiality may need to be broken in accordance with safeguarding or legal obligations.

Where appropriate, this will be discussed with you whenever possible.

12. Confidentiality

Personal information shared during individual therapy sessions will remain confidential except where:

• You provide consent to share information.

• Disclosure is required by law.

• There is concern about serious risk of harm to yourself or others.

• Safeguarding obligations apply.

13. Health Emergencies

Our services are not suitable for medical emergencies or mental health crises.

If you require urgent assistance, please contact the appropriate emergency services or healthcare provider immediately.

14. Liability

While every effort is made to provide safe and professional services, participation in holistic therapies and support groups is voluntary.

You accept responsibility for your own wellbeing during and after sessions.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from participation in our services.

Nothing in these Terms excludes or limits liability where it cannot legally be excluded.

15. Data Protection

Your personal information will be collected, stored, and processed in accordance with our Privacy Policy and applicable data protection laws.

16. Changes to These Terms

We reserve the right to update these Terms & Conditions from time to time. The latest version will be made available upon request or published on our website.

17. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Hetty Moon
Email: [email protected]

Client Acknowledgement

By booking or attending a session or support group with Hetty Moon, you confirm that:

• You have read and understood these Terms & Conditions.

• You understand that holistic therapies are complementary and not a substitute for medical treatment.

• You voluntarily participate in all sessions.

• You agree to abide by the confidentiality and respectful behaviour expectations within the women's support group.